Refund & Cancellation Policy

When a Refund May Be Issued

A refund may be considered in the following circumstances:

• You received a damaged product.
• You received a defective or leaking product.
• You received the wrong product.
• A product was missing from your order.
• Your order was successfully cancelled before dispatch, where applicable.
• We are unable to fulfil your confirmed order.
• A refund is otherwise required under applicable law.

All refund requests are subject to verification where appropriate.

Reporting Damaged or Defective Products

If you receive a damaged, defective, leaking, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Order number.
• Name and contact number.
• Details of the issue.
• Clear photographs of the product.
• Photographs of the outer packaging and shipping label.
• Unboxing video, if available.

We may request additional information to verify the claim.

Refunds for Opened or Used Products

For hygiene and safety reasons, opened or used hair oil, cosmetic, beauty, and personal-care products are generally not eligible for a refund simply because the customer has changed their mind or is dissatisfied with the expected results.

However, this does not affect any rights available to customers under applicable consumer protection laws, including in cases involving defective, damaged, or incorrectly supplied products.

Order Cancellation Refunds

If you cancel a prepaid order before it has been dispatched and the cancellation is accepted by Myky, the eligible amount will generally be refunded to the original payment method.

Once an order has been dispatched, cancellation may not be possible. In such cases, our Return Policy may apply.

Refund for Unfulfilled Orders

If Myky is unable to fulfil a confirmed and paid order due to product unavailability or another reason attributable to us, we will provide an appropriate resolution, which may include a refund of the amount paid.

Refund Processing

Refunds will generally be made to the original payment method used for the purchase. The time taken for the refund to appear in your bank account or payment account may vary depending on the bank, card issuer, UPI provider, payment gateway, or other financial institution.

Myky cannot control processing times imposed by third-party financial institutions.

Partial Refunds

In certain circumstances, where only part of an order is eligible for a refund, Myky may issue a refund for the eligible product or amount rather than the entire order value.

Refund Request Review

All refund requests will be reviewed based on the order details, product condition, supporting information, and applicable policies and laws.

Myky reserves the right to reject fraudulent, misleading, or unsupported refund claims.

We aim to review eligible refund requests fairly and process approved refunds as promptly as reasonably possible.

Cancellation Policy

At Myky, we understand that plans can change. Our Cancellation Policy is designed to keep the process simple and transparent while allowing us to process and dispatch orders efficiently.

Myky is operated by Luck and Belief Marketing Solutions Private Limited, Kerala, India.

1. Order Cancellation Before Dispatch

You may request cancellation of your order before the order has been dispatched.

Because orders are generally processed and prepared for dispatch within 24–48 hours after order confirmation, cancellation requests should be made as early as possible.

To request a cancellation, please contact us through the contact details provided on our website and include your:

• Order number
• Name used for the order
• Registered mobile number or email address
• Reason for cancellation, if applicable

Cancellation requests are subject to the status of the order at the time we receive the request.

2. Orders Already Dispatched

Once an order has been dispatched, it may no longer be possible to cancel the order.

In such cases, the order may need to be handled in accordance with our Return Policy and Refund Policy, where applicable.

Please do not refuse or abandon a shipment without contacting us first, as this may affect the processing of any applicable refund or return.

3. Prepaid Orders

If an eligible cancellation is approved before dispatch, the amount paid will generally be refunded to the original payment method used for the transaction.

The time required for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution involved.

4. Cancellation by Myky

In certain circumstances, Myky may cancel an order, including where:

• The product is unavailable or becomes unavailable.
• There is an error in product pricing or product information.
• We are unable to verify or fulfil the order.
• The delivery address or customer information is incomplete or cannot be reasonably verified.
• A technical, payment, or system error affects the order.
• Circumstances beyond our reasonable control prevent fulfilment.

If Myky cancels a prepaid order, any applicable refund will generally be processed to the original payment method.

5. Cancellation Does Not Affect Your Legal Rights

Nothing in this Cancellation Policy is intended to limit or exclude any rights or remedies available to customers under applicable Indian law.

Where applicable, statutory consumer rights will continue to apply.

6. Cancellation, Returns and Refunds

Cancellation applies primarily to orders that have not yet been dispatched.

Once an order has been dispatched or delivered, any applicable request will be considered under the relevant Return Policy and Refund Policy.

Please refer to those policies for further information.